As Australia’s largest independent Fleet Management solutions provider, our success lies in our passion and desire to provide innovative, and tailored fleet management and leasing solutions to a broad range of clients nationally.
Our team of industry professionals play a fundamental part in this journey and we are actively looking for dynamic and motivated individuals to join the “Fleetcare Family.”
Job Description
ABOUT THE ROLE
We currently have a unique opportunity available for a Customer Support Officer to join our head office team based in Wangara.
As a key member of our Operations and Customer Support team, this busy position will see you providing a high level of customer service and administrative support to both our clients and internal team.
Tasks are varied and include facilitating a broad range of day-to-day vehicle management tasks including new client implementations, insurance claims, repairs, supplier management and vehicle disposals.
Every day is different, but your day-to-day duties will include:
Answering customer enquiries via phone, email and live chat
Completing requests and enquiries within agreed service delivery timeframes
Collaborating with other areas of the business to find solutions to client requirements and following them through to resolution
Developing existing relationships, identifying, maximising and converting additional sales opportunities
Maintaining client databases, reporting and general administration
Providing general administration and customer support as required
Desired Skills and Experience
WHAT YOU NEED TO SUCCEED
To be considered you will demonstrate:
Passion and commitment to providing outstanding customer service and to go the extra mile
Ability to build effective working relationships with clients, suppliers and internal stakeholders
Focus on developing and securing new opportunities within our client portfolio
Confident communication skills including phone and email correspondence
Ability to work effectively as a part of broad team
Strong administration skills and confident handling a wide range of tasks and duties
Sound time management skills with the ability to prioritise tasks and deadlines
Attention to detail with a keen eye for process improvement
Solutions oriented approach and ability to think outside the box
Eagerness to learn
Basic to Intermediate IT skills including CRM systems and MS office are desired
Flexible availability for work between 5am-5pm WST
Whilst not essential, experience in fleet, sales or associated industries will also be highly regarded.
WHAT WE OFFER
As part of the Fleetcare family, you’ll enjoy the best of both worlds with all the advantages of working for a large corporate business combined with a ‘family feel’ of a smaller organisation. Working with a large team of industry professionals, you’ll be surrounded by creative thinkers, innovative problem solvers and customer focused individuals who strive to deliver excellence every day.
Benefits also include:
Full product and service training provided
Genuine commitment to investing in you with ongoing learning and development opportunities
Access to a professional and personal development library of resources
Uniform allowance
Wellbeing Program
Novated Leasing
Birthday perks
Supportive culture including Employee Assistance Program
Two paid 'Wellness Days' a year
Exceptional office facilities
Breakfast, coffee, healthy snacks, weekly fruit delivery and more
Fun team environment
WFH options
If this sounds like an environment where you will thrive, apply now to join our family,
If this role isn’t quite right for you but you recognise how your skills, experience, and positive energy can become part of our next success, check out our website for all current vacancies and how to register for our talent pool.
