ABOUT US
As Australia’s largest independent Fleet Management solutions provider, our success lies in our passion and desire to provide innovative, and tailored fleet management and leasing solutions to a broad range of clients nationally.
Our team of industry professionals play a fundamental part in this journey and we are actively looking for dynamic and motivated individuals to join the “Fleetcare Family.”
ABOUT THE ROLE
Based at our NSW Bella Vista location, this position will see you work closely with our proactive Corporate Fleet Account Management Team and the wider Fleetcare Operations Team.
Every day is different, but your day-to-day duties will see you:
- Responsible for managing a specific portfolio of clients in our Eastern Region.
- Respond to all client enquiries within agreed timeframes or within reasonable expectations of the role.
- Refer client enquiries internally as appropriate to other departments whilst maintaining ownership to ensure client satisfaction.
- Assisting to facilitate new client implementations ensuring data accuracy of all client fleet data
- Communicate with clients regarding overdue payments, when requested.
- Identify new opportunities to sell additional products and work closely with our Relationship Manager to convert them.
- Provide periodic client reporting as agreed and deliver adhoc client reporting as requested to meet client expectations.
- Analyse client reports and provide insight and recommendations to the Relationship Manager
- Participate in client meetings as required representing Fleetcare in a professional manner.
- Assist the Account Management Team with administrative duties and projects as required.
WHAT YOU NEED TO SUCCEED
To be considered, you will have:
- A minimum of 3 years’ experience in a client focused role.
- Demonstrated strong customer service ethic
- Have a dedicated and disciplined, can-do approach to work
- Professional oral and written communication skills
- Well-developed analytical and numeracy skills
- Intermediate MS Office skills including Teams and experience using Salesforce or similar CRM systems will be highly regarded.
- Possess outstanding problem solving and organisational skills
- Be able to work independently whilst also enjoy collaborating as part of a team
- Confidently approach learning new skills and processes.
Whilst not essential, experience in automotive, fleet, finance or associated industries will also be highly regarded.
WHAT WE OFFER
As part of the Fleetcare family, you’ll enjoy the best of both worlds with all the advantages of working for a large corporate business combined with a ‘family feel’ of a smaller organisation.
Working with a large team of industry professionals, you’ll be surrounded by creative thinkers, innovative problem solvers and customer focused individuals who strive to deliver excellence every day.
Benefits also include:
- Full product and service training provided
- Genuine commitment to investing in you with ongoing learning and development opportunities
- Access to a professional and personal development library of resources
- Uniform allowance
- Wellbeing Program
- Novated Leasing
- Birthday Perks
- Supportive culture including Employee Assistance Program
- Exceptional office facilities located at our Bella Vista Office
- Fun team environment
- Flexible WFH options
- Monday to Friday hours
If this sounds like an environment where you will thrive, apply now to join our family.
If this role isn’t quite right for you but you recognise how your skills, experience, and positive energy can become part of our next success, check out our website for all current vacancies and how to register for our talent pool.
www.fleetcare.com.au/about-us/join-the-family
Fleetcare is an equal opportunity employer and encourages applications from a culturally diverse background.
Note: Shortlisted candidates will be required to undergo pre-employment background checks
