Fleetcare is Australia’s largest independent fleet management provider, supporting organisations across Australia with practical fleet solutions and outstanding customer service.
We are looking for a customer-focused professional to join our WA Government team. This is a great opportunity for someone with experience in client services, customer support, account coordination or administration who is ready to take the next step into account management.
You do not need to be an experienced Business Development Manager or senior Relationship Manager. We are looking for someone who enjoys supporting clients, solving problems, coordinating multiple activities and developing positive working relationships.
Job Description
About the Role
As a Customer Account Manager, you will support a portfolio of WA Government clients with their day-to-day fleet management needs.
You will be a key point of contact for client enquiries and will work closely with customers and internal teams, to coordinate vehicle requirements and deliver a positive client experience.
This is a varied, hands-on position combining customer service, account coordination and practical problem-solving. You will receive support to build your fleet knowledge and further develop your account management skills.
What You’ll Be Doing
Building positive working relationships with a portfolio of WA Government clients
Responding to client enquiries and providing timely, practical support
Coordinating replacement programs
Working with internal teams to progress client requests
Helping clients understand their fleet information, reports and available services
Preparing information for client meetings and account reviews
Supporting the implementation of new clients and services
Keeping client records and activities up to date
Following up outstanding actions and taking ownership of client enquiries through to resolution
Identifying practical ways to better support each client
Desired Skills and Experience
About You
You may currently be working in:
Client Services, Customer Support or Account Coordination
Fleet or Vehicle Administration
Banking, insurance or financial services support
Automotive, leasing or dealership administration
A customer-facing administration role
You will be well suited to this position if you:
Enjoy building relationships and helping customers
Communicate clearly and professionally
Take ownership of enquiries and follow through on commitments
Are organised and comfortable managing several priorities
Have strong attention to detail
Enjoy solving problems and coordinating with different people
Are comfortable working with reports, systems and Microsoft Office
Work well independently and as part of a collaborative team
Are interested in developing a long-term career in account management
Previous experience in fleet management, automotive leasing experience is preferred but not essential.
What We Offer
At Fleetcare, you will enjoy the benefits of working for a successful national organisation while being part of a friendly and supportive local team.
We offer:
A structured introduction to Fleetcare, our clients and the fleet industry
Support from experienced colleagues and leaders
Ongoing learning and professional development
Industry membership
Modern office facilities and on-site parking
Birthday and recognition initiatives
Novated Leasing benefits
Employee Assistance Program
A collaborative environment where people share knowledge and support each other
Opportunities to build your skills and develop your career with Fleetcare
Ready for Your Next Step?
If you have developed strong customer service or client coordination skills and are ready to progress your career in account management, we would love to hear from you.
Apply now to join Fleetcare’s WA Government team.
Fleetcare is an equal opportunity employer and encourages applications from a culturally diverse background.
Note: Any offer of employment will be subject to the successful completion of pre-employment background checks.
